Avaya Jtapi Programmer 39-s Guide

Goal: Join a recording server as a silent observer to an active call.

From the guide’s advanced chapter:

AvayaCall call = (AvayaCall) getActiveCallForExtension("6000");
AvayaConnection monitoredConn = getConnectionForParty(call, "6000");
// Create a monitor (silent, no tone)
Monitor monitor = monitoredConn.startMonitor(
Monitor.MONITOR_TYPE_SILENT,
"recordingServer_5000"
);
 avaya jtapi programmer 39-s guide

The guide details how to acquire a Provider object (your logical link to Avaya CM) and how to obtain Terminal objects (representing physical or virtual phones). Goal: Join a recording server as a silent

Goal: A CRM application clicks a phone number and forces the user’s desk phone to dial.

Pattern from the guide:

public void makeCall(Terminal terminal, String destNumber) throws Exception 
    Address terminalAddr = terminal.getAddresses()[0];
    CallControlAddress callAddr = (CallControlAddress) terminalAddr;
// Create a new call
CallControlCall call = (CallControlCall) provider.createCall();
// Connect the call (originate)
Connection conn = callAddr.connect(
    call, 
    new AddressImpl(destNumber), 
    CallControlAddress.BLOCKING
);
// Monitor call progress
call.addObserver(new CallObserver() 
    public void connectionCreated(ConnectionEvent event) 
        if (event.getID() == ConnectionEvent.ALERTING) 
            System.out.println("Remote end is ringing");
);