Old way: A linear menu (“Press 1 for billing, 2 for tech support…”).
Updated way: A dynamic dialog that asks open-ended questions (“Tell me your issue”) then uses NLP (natural language processing) to route. The new context memory ensures the user doesn’t repeat themselves.
Not every dialog needs the latest features. Focus your migration efforts on high-value, high-volume conversations. botx dialog updated
Enterprises operating globally will appreciate the new language fallback feature. If a dialog is not defined in the user’s preferred language (e.g., Spanish), BotX will automatically traverse a fallback chain (e.g., Spanish → Portuguese → English) instead of breaking. Old way: A linear menu (“Press 1 for
Despite its advantages, the BotX dialog updated introduces new complexity. Avoid these mistakes: Not every dialog needs the latest features
Async webhooks are great, but if the webhook never returns (e.g., third-party API down), the dialog hangs.
Fix: Set a maximum wait time (e.g., 10 seconds) and define a fallback response (“Our system is busy. Please try again.”).