Microsoft has partnered with HyperX to distribute drivers and software through the Microsoft Store. Gone are the days of searching through obscure support pages for ".exe" files.
Here is the official method to get the latest drivers and control software:
Step 1: Open the Microsoft Store Press the Windows Key on your keyboard, type "Microsoft Store," and open the application.
Step 2: Search for NGENUITY In the search bar of the Microsoft Store, type "HyperX NGENUITY" and press Enter.
Step 3: Install the Application Click the "Get" or "Install" button. This will download the software suite that manages HyperX peripherals. download hyperx cloud 2 drivers
Step 4: Connect Your Headset Once installed, launch NGENUITY. Plug your HyperX Cloud II USB dongle into your PC. The software should automatically detect the headset and prompt you to update the firmware if one is available.
Note: If you are using the original Cloud II (not the "S" version), ensure you select the correct device within the NGENUITY dashboard. If the device is not showing up, try a different USB port.
If your PC does not recognize the HyperX Cloud II automatically:
Q: Do I need the driver to use 7.1 surround sound? A: No. The 7.1 processing happens inside the USB dongle hardware. However, if the driver is corrupted, the USB dongle may not power on at all, preventing you from using the button. Microsoft has partnered with HyperX to distribute drivers
Q: My download is slow from HP’s website. Is there an alternative? A: No. Only download from HP/HyperX. Downloading from "Ultimate Drivers 2024" sites will infect your PC.
Q: Will these drivers work for the HyperX Cloud Alpha? A: No. The Cloud Alpha uses a different USB sound card (the 7.1 Audio Amplifier). You need the specific drivers for that device.
Q: I have the HyperX Cloud II Wireless. Is this guide for me? A: Partially. The wireless version uses the NGENUITY software for drivers and EQ settings. You do not need the USB dongle firmware listed above; that is only for the wired version.
The HyperX Cloud II is widely considered one of the best gaming headsets on the market, known for its durability and comfort. However, if you are plugging it into a PC for the first time, or if you are encountering audio issues, you may need to ensure your drivers are correctly installed. Note: If you are using the original Cloud
Unlike many peripherals, the HyperX Cloud II setup process is unique because it relies heavily on a specific software suite called NGENUITY.
This guide covers how to download the necessary drivers, the difference between the USB sound card and the 3.5mm jack, and how to troubleshoot common issues.
If you still wish to download the official software or firmware: