For users of Elgato, AverMedia, or Razer capture devices, firmware is critical.
Elgato users:
AverMedia users:
1. Network instability or blocked ports
2. Resolution/scaling conflict (if using PC)
3. Outdated PS4 Link app
4. PS4 system software mismatch
Firewalls often block the "PS4 Link" network port (typically port 9295 or 9300).
Third-party antivirus (Norton, McAfee, Bitdefender):
The "DPI get info error" on PS4 is related to a connectivity issue that users encounter when trying to connect their PlayStation 4 console to the internet via a router or modem that has a feature called "Deep Packet Inspection" (DPI) enabled. DPI is a technology used by some network devices to inspect and analyze the data packets being transmitted over the internet.
Once you’ve resolved the "DPI Get Info Error PS4 Link," follow these best practices to avoid recurrence:
Since HDCP is the leading cause of "Get Info" failures, disabling it solves the problem for 80% of users.
Step-by-step:
Note: While HDCP is off, you cannot stream from apps like Netflix, Hulu, or Amazon Prime Video. Turn it back on when you are done gaming.
The error is frequently caused by routers blocking the "handshake" packet.
The "DPI Get Info Error PS4 Link" is a frustrating but solvable problem. In 9 out of 10 cases, simply disabling HDCP in your PS4 settings resolves the issue instantly. If not, the problem usually lies in USB bandwidth, corrupted remote play cache, or outdated capture card firmware.
By following the systematic fixes in this guide—from disabling HDCP to updating firmware and adjusting MTU settings—you will restore a stable link between your PS4 and your PC or capture device. Remember to always use high-quality cables, avoid USB hubs, and keep your software updated.
If you have tried everything and the error persists, consider that your capture card’s HDMI input port may be physically damaged. However, given the software-centric nature of this error, a full PS4 initialization or a $20 HDMI splitter will almost certainly save the day.
Now, power down your console, disable HDCP, and enjoy uninterrupted gaming or streaming.
The "DPI Get Info Error" is a specific technical issue encountered by users of the Direct Package Installer (DPI) , a third-party tool used to send PKG files to a jailbroken PlayStation 4 Go to product viewer dialog for this item. Error Causes
This error typically indicates a communication failure between the DPI application on your PC/Android device and the . Common causes include:
Background Connection Issues: The error often appears if the Remote Package Installer (RPI) app on the
is closed or running in the background when the push is attempted. dpi get info error ps4 link
Network Configuration: A mismatch in IP addresses or a firewall blocking the from connecting back to your device can trigger the error.
Payload Conflicts: In some cases, the Goldhen payload server fails to execute multiple payloads correctly, causing the download service to re-initialize improperly. Standard Solutions
Most users can resolve the "Get Info Error" by following these troubleshooting steps: Reboot the Console: A simple restart of the often clears temporary payload execution errors.
Open RPI on PS4 First: Ensure the Remote Package Installer application is open and active on your before sending a link from your PC. Adjust Goldhen Settings:
Try using the webkit binloader instead of the standard Goldhen payload server.
Disable the FTP Server in Goldhen, as it may conflict with the installer. Modify DPI Options:
Disable "Segmented Download" and "Proxy Downloads" in the PC tool's options menu.
If using an Android device, ensure you do not close the DPI app while it is processing compressed files.
Check for Hidden Notifications: Delete any failed or "corrupted data" notifications in the PS4's notification menu, as these can block new installation attempts. Advanced Troubleshooting
If the issue persists, you can enable more detailed logs to identify the specific failure point: Close the DPI application on your computer.
Open the Settings.ini file in the program directory and set ShowError to True.
Attempt the install again; the application will generate a DPIServer.log file which can be shared with the developer on GitHub for further diagnosis.
Are you currently using the PC or Android version of the Direct Package Installer?
Troubleshooting the "DPI Get Info Error" on PS4: Causes and Fixes
If you've been trying to set up a remote connection or manage your console settings and ran into the "DPI Get Info Error," you aren’t alone. While this error isn't as common as a standard "DNS Failure," it is incredibly frustrating because it often halts the handshake process between your PlayStation 4 and external software or remote play links.
Here is a deep dive into what this error means and the steps you can take to bypass it. What is the "DPI Get Info Error"?
In the context of the PS4, "DPI" usually refers to Deep Packet Inspection or specific data polling protocols used during a "Get Info" request. This happens when a device (like a PC or smartphone) tries to query the PS4 for its system status, firmware version, or ID, but the request is blocked, timed out, or corrupted.
This is most common for users attempting to use Remote Play, third-party controller mappers, or custom network bridges. Common Causes
Network Packet Filtering: Your router might be identifying the PS4's data request as "suspicious" and dropping the packet.
Firmware Mismatch: If your PS4 system software is outdated, the "Get Info" request from a newer app version will fail.
Restricted NAT Type: A "Strict" or Type 3 NAT often prevents the external handshake required to retrieve console info.
Database Fragmentation: Corrupted temporary files on the PS4 can interfere with how it broadcasts its info to the network. How to Fix the PS4 DPI Get Info Error 1. Power Cycle Your Network For users of Elgato, AverMedia, or Razer capture
It sounds cliché, but most DPI errors are caused by "stale" routing tables in your modem or router. Turn off your PS4 and unplug it. Unplug your router/modem for at least 30 seconds.
Plug the router back in, wait for it to fully boot, then turn on the PS4. 2. Update System Software
The "Get Info" command is a version-sensitive request. If your console is running 10.0 while your linking app expects 11.5, the protocol will error out. Go to Settings > System Software Update. Install any pending updates and restart. 3. Assign a Static IP and Enable DMZ
If your router's firewall is the culprit (inspecting and blocking the packets), placing the PS4 in the DMZ (Demilitarized Zone) can bypass the inspection.
In your PS4 settings, go to Network > View Connection Status and write down your IP and MAC address. Log into your router settings on a PC. Assign a Static IP to the PS4.
Locate the DMZ setting and enter the PS4’s static IP. This allows the PS4 to communicate without the router "inspecting" every packet. 4. Rebuild the PS4 Database
If the error is internal, rebuilding the database can fix corrupted system paths that hold the "Info" the app is trying to "Get." Turn off the PS4 completely.
Hold the Power Button until you hear a second beep (about 7 seconds) to enter Safe Mode. Connect your controller via USB.
Select Option 5: Rebuild Database. (This will not delete your games, but it may take some time). 5. Check Remote Play Settings
If you are getting this error specifically while linking a device: On PS4, go to Settings > Remote Play Connection Settings. Ensure Enable Remote Play is checked.
Select Add Device to get a fresh 8-digit link code rather than relying on the automatic search, which often triggers DPI timeouts.
The "DPI Get Info Error" on PS4 is almost always a communication breakdown. By ensuring your firmware is current and removing network "inspections" via DMZ or Port Forwarding, you can usually clear the path for a successful link.
Are you seeing this error on the official Remote Play app or a third-party tool? Knowing the specific software can help narrow down the fix.
The "DPI Get Info Error" is a common troubleshooting hurdle encountered by users of the DirectPackageInstaller (DPI), a tool created by developer marcussacana to send PKG files to a jailbroken PlayStation 4. This error typically indicates a communication breakdown between the PS4 console and the PC or mobile device hosting the installer. Common Causes of the DPI Error
Understanding the source of the error is the first step toward a resolution. Key triggers include:
Connection Barriers: The most frequent cause is a network configuration where the PC can "see" the PS4, but the PS4 cannot connect back to the host.
Payload Conflicts: The error often appears when the GoldHEN server fails to execute the installer payload correctly, especially after multiple packages have been sent in a single session.
Inactive Background Services: The DPI requires specific homebrew applications to be active on the PS4. If the Remote Package Installer (RPI) is closed or the GoldHEN binloader server is down, the handshake will fail.
Network Interference: Features like "segmented downloads" or an active FTP server on the console can sometimes interfere with the direct transfer process. Recommended Troubleshooting Steps
If you encounter the "DPI Get Info Error," follow these steps to restore the link:
Restart and Refresh: Start by rebooting the PS4 and restarting the DPI application on your PC. Many community members report that a fresh boot clears temporary cache issues.
Toggle the Payload Server: In your PS4's GoldHEN settings, navigate to the server settings. Deactivate and then reactivate the Binloader Server to ensure it is listening for incoming data. AverMedia users: 1
Switch Installer Methods: If the GoldHEN payload server continues to fail, manually launch the classic RemotePackageInstaller homebrew on your PS4. The DPI tool is designed to detect and use this alternative if the standard server is unresponsive.
Check IP and Firewall Settings: Verify that your PC's IP address is correctly entered in the DPI settings. Ensure that your PC's firewall isn't blocking the port used by the installer.
Modify Settings: Disable "Segmented Download" on your PC and ensure the "FTP Server" is turned off in GoldHEN on your PS4 to minimize interference. Advanced Diagnostic Logs
For persistent issues, you can enable a diagnostic log. By changing the ShowError line to True in your Settings.ini file, the program will generate a DPIServer.log in its directory. This log can be invaluable for identifying specific network misconfigurations or software bugs when seeking help on forums like r/ps4homebrew.
"DPI Get Info Error" is a common issue encountered when using the Direct Package Installer (DPI) , a homebrew tool used to send files from a PC or mobile device to a jailbroken . This error
typically signifies a communication failure where the installer cannot retrieve necessary information about the file or the console's current state Common Causes Network Configuration
: This is the most frequent cause. If your PS4 can connect to the DPI server but cannot "talk back" to the sender (PC/Android), the process fails. GoldHEN Server Instability GoldHEN payload server
may fail to execute sent payloads correctly if multiple files are sent in quick succession, causing the PS4 download service to hang. Firewall Interference
: Windows Firewall or third-party antivirus software often blocks the incoming connection required by the DPI. Path/Character Issues
: Using special characters or non-alphabetic symbols in the file path or name of the can trigger metadata errors. Troubleshooting Steps To resolve the error, try the following steps in order: Reboot All Devices
: Restart both your PS4 console and the DPI application on your PC or phone. Verify IP Settings
: Ensure the IP address entered in the DPI app matches your PS4’s actual IP found under Settings > Network > View Connection Status Check Firewall Exceptions Navigate to Allow an app through Windows Firewall in your PC settings. Direct Package Installer is ticked for both Private and Public networks. Simplify File Paths : Move your file to a simple directory like
and ensure the filename contains only basic English letters and numbers. Use Alternative Payload Servers : If using GoldHEN, try switching to the Webkit Binloader or launch the Remote Package Installer (RPI) homebrew manually on the PS4 before starting the DPI. Enable Logging for Debugging Settings.ini in the DPI program directory. Reproduce the error to generate a DPIServer.log file, which can be shared on GitHub Issues for developer support. as a backup method?
"DPI Get Info Error" typically occurs when using the DirectPackageInstaller (DPI) tool on a jailbroken
This error usually indicates a communication breakdown where the DPI tool can connect to the
cannot connect back to the PC, often due to network configuration issues Primary Troubleshooting Steps
To resolve this error, try these common fixes suggested by developers and community users: Reboot the
: A simple restart often clears temporary conflicts with the download service. Check IP Configuration
: Ensure the PC IP address is correctly entered in the DPI tool and that both devices are on the same network. Toggle GoldHEN Settings Disable the FTP Server in GoldHEN on your
In the GoldHEN server settings, deactivate and then reactivate the Binloader server Modify PC Tool Settings "segmented download" within the DPI application settings on your PC. Use an Alternative Installer : If the error persists, launch the classic RemotePackageInstaller homebrew app on the . The DPI tool should detect it and use it as a fallback Advanced Debugging
If these steps don't work, you can generate a log file to identify the specific cause: Close the DPI tool on your PC. Settings.ini file in the program directory and set Run the tool again until the error appears. Check for a DPIServer.log
file in the directory to see more detailed technical information. Are you using a wired Ethernet connection for both the PC and the , or are you currently on