The most critical feature for hourly or shift-based employees is the digital attendance log. The portal integrates with biometric systems at IGT centers. If you forget to swipe your card, you can often use the portal to raise a "missed punch" request. You can view your login/logout history, overtime hours, and late arrivals directly on the dashboard.
Before understanding the portal, one must understand the entity behind it. IGT Solutions (International Travel House Group) is a leading provider of integrated Business Process Management (BPM) and technology services, primarily focused on the Travel, Hospitality, and Healthcare sectors.
With delivery centers across India, Europe, and North America, IGT Solutions manages millions of customer interactions daily. Managing a workforce of this magnitude requires a robust digital infrastructure—hence the reliance on the ess.igt solutions igt portal. ess.igt solutions igt portal
The portal serves as a private intranet for employees, allowing them to manage their professional data without needing to walk to an HR desk.
Q: Can I access the IGT Portal from my personal phone?
A: Yes, but you must use the company’s approved MFA method and avoid saving passwords on personal devices. The most critical feature for hourly or shift-based
Q: I forgot my password. What should I do?
A: Click the “Forgot Password?” link on the ESS login page. Follow the instructions to reset it via your registered email or mobile number.
Q: My pay slip is showing incorrect deductions. Who do I contact?
A: First, verify your attendance and leave records in the portal. Then email the payroll team at payroll@igt.solutions with details. You can view your login/logout history, overtime hours,
Q: Is the portal available 24/7?
A: Yes, unless scheduled maintenance is announced. Maintenance typically occurs on weekends (Saturday 10 PM to Sunday 2 AM IST).