To fully utilize the portal, you must register. The process is bilingual (French/Dutch) and takes less than five minutes.
Step 1: Navigate to the official URL: www.stib-mivb.be (Look for the "My STIB" or "Portal" button, usually at the top right).
Step 2: Click on "Create an account" or "Créer un compte".
Step 3: Enter your personal details:
Step 4: Accept the General Terms of Use (GTC/CGU).
Step 5: Verify your email via the confirmation link sent to your inbox.
Step 6: Log in and link your Mobib card (the smart card used for validation). You will need the card number printed on the back. portail stib mivb
Once linked, you can reload your card online instantly. The credit is transferred the next time you validate your card on a green validator.
The portal (accessible at www.stib-mivb.be) is not merely an informational website; it is a comprehensive, multilingual platform designed to facilitate travel, ticketing, and real-time updates for millions of annual users. The acronym reflects Belgium’s bilingual status—French (STIB) and Dutch (MIVB)—with the site also offering English and, increasingly, German support.
While the web portal remains comprehensive, STIB-MIVB also offers a flagship mobile app (STIB-MIVB app) that mirrors most portal functions, with added features like: To fully utilize the portal, you must register
The portal and app are synchronized, ensuring consistent account data.
| Feature | Web Portal | STIB App | |--------|-----------|----------| | Journey planner | ✅ | ✅ (offline possible) | | Real-time delays | ✅ | ✅ + push notifications | | Buy tickets | ✅ (Print@home or mobile) | ✅ (mobile ticket only) | | Load MOBIB | ✅ (needs card reader) | ❌ (not possible) | | Live escalator/elevator status | ✅ | ✅ | | View line maps | ✅ | ✅ |
Recommendation: Use the web portal for account management and MOBIB loading; use the app for daily travel and mobile tickets. Step 4: Accept the General Terms of Use (GTC/CGU)
⚠️ Important: Mobile tickets are only visible in the STIB app, not in the mobile browser.