For external customers (shippers, freight forwarders):
Be extremely cautious. Cybercriminals exploit search terms like “reset password dsv” to create fake login pages. reset password dsv
When in doubt, call the DSV IT Service Desk using a phone number you have verified independently (e.g., from your employment contract or invoice statement). For external customers (shippers, freight forwarders):
There are typically three scenarios in which a user needs to initiate a password reset on DSV platforms: Be extremely cautious
Open your browser and go to the official DSV login URL. Never use a third-party link. The standard customer URL is:
https://my.dsv.com (or your regional variant, e.g., my.dsv.dk for Denmark).
The exact steps vary depending on which DSV portal you are using (e.g., DSV.com client portal, DSV X-Track, or internal employee systems).
Store your DSV password in a corporate-approved password manager (e.g., Bitwarden, 1Password, or Keeper). This prevents “forgotten password” syndrome.