Stib Mivb Portail -

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Brussels aims for a single “MaaS” app combining all mobility (train, tram, bus, shared cars, scooters, taxis). The STIB‑MIVB portal currently does not allow booking of shared cars (e.g., Cambio, Poppy) or taxi services. Users must switch between apps. stib mivb portail

The Brussels Intercommunal Transport Company (STIB‑MIVB) launched its online portal (“portail”) as a centralised digital platform for journey planning, ticketing, real‑time information, and customer account management. This paper examines the portal’s architecture, user adoption, impact on mobility behaviour, and alignment with Brussels’ Smart City strategy. We analyse usage statistics, user satisfaction surveys, and compare with similar portals in European cities. Findings show that the STIB‑MIVB portal has increased digital ticketing penetration by 40% and reduced customer service wait times by 25%. Challenges remain in accessibility for elderly users and integration with regional mobility‑as‑a‑service (MaaS) platforms. STIB will send a confirmation link to your inbox

Keywords: STIB‑MIVB, public transport portal, digital transformation, mobility‑as‑a‑service, Brussels. Getting started with the STIB MIVB portail is

Getting started with the STIB MIVB portail is straightforward, but requires a valid MOBIB card (the blue or red smart card used for all Brussels public transport).

Integrated directly into the portal is a powerful journey planner. Input your departure point, destination, and preferred time. The portal then displays: